Skip to main content

Frustrations Today:)!

I understand the ever changing world of technology, it's what I do daily.  I hear the complaints daily, I get the concerns, and I put out fires EVERY day, but here are a few things that I am frustrated about TODAY:) -

1. Tech Support - EVERYONE should have the ability to escalate cases - Can they PLEASE know what they are doing.  I am calling them because I NEED HELP!  I have already Googled, call someone I know and YouTubed a possible answer because I am that way.  So when I call tech support, I have TRIED things that most wouldn't know what to do - because they forget about Google and YouTube, or maybe don't have connections in the field.  However, PLEASE don't put me on the phone with someone that DOESN'T know what they are doing.  I want my case escalated right away, and I tell them that, don't waste 20 minutes of MY time walking me through things I have ALREADY TRIED - UGH!!

2. New Products - SUPPORT THEM - Casey JUST put up new Smart Televisions.  They are NOT Smart Product, but they work with SmartNotebook as our teachers have invested a TON of time in their Notebook files, so we want to make sure everything is compatible.  However, once they were installed (three total) ONE of them doesn't have touch recognition - it DID last night, so why not today?  Well, Casey calls tech support to solve the problem and the person he talks to has NO idea why it's not working and can't even offer a solution.  However, he calls back and then gets a person that can help a little but not completely.  If you are going to offer new products, you BETTER have people that have the answers and support for them as well.

3. Apple Manager - We have JAMF here as our MDM to manage our iPads.  One of the reasons we CHOSE this was the ability to use Apple Classroom where teachers can control student iPads on an even smaller scale.  When you go to Apple Manager, which is where I have to upload our files, they offer templates that are pretty basic - I input data, upload the files and it SHOULD work.  The problem is, they aren't.  Again, I have sat on the phone with Apple walking through this and it's NOT WORKING!  So I will once again call them and see what's going on; but today I need a mental break from THAT.  They say I am missing buttons on the Apple Manager page, but not sure why?  UGH - frustrations galore today!

OK I AM DONE!  THANK YOU FOR THE VENT!  I will try again tomorrow - as you can see I have been trying to put out a forest fire with a few plastic pails here - EPIC FAIL! 
Maybe tomorrow.......

Have a great night all
Mrs. I:)

Comments

Post a Comment

Popular posts from this blog

Resources Compiled for COVID-19

Here is a PLETHORA of resources that I have been compiling as we are dealing with teaching during COVID-19.  Use what you can - search and seek - I am going to just COPY AND PASTE - so the links might not be active:) Video/Podcast Options: Zoom!: This program allows you to video conference with up to 100 people.  HOWEVER, I feel this one is NOT the best for large groups, BUT, would be awesome to do with one on one or small group work, or recording videos to upload to Schoology.  Create an account and download this to your Macbook here, https://zoom.us/ and the students will have the app. Zoom How To: https://drive.google.com/open?id=1-fnwZGctrFlE-Ho8Y5C_v8Hit7KdSnvW Explain Everything App : You can teach just about anything you would want, especially math, with this app.  This app allows you to import pictures, files, etc.. and then voice over it, even drawing if needed, to create a video.  Simply upload to YouTube, share the link and done!! S...
1 comment
Read more

I LIED!!! I TAKE THE THANK YOU TO APPLE BACK:(!!! UGH!!!

  All went well yesterday after we had done the Apple Configurator update - here were a few that we had to put into recovery mode, etc... which wasn't GREAT- but worked alright.  Students had to put in email address again as well as Schoology, no big deal.  Some lost their camera roll pictures - not the TOTAL end of the world.  But TODAY - 5 kids have LOST EVERYTHING!!! UGH!!  I don't do ANYTHING different with these iPads that I don't do with the others that have worked fine - so WHY?????????????  A senior girl and a freshman boy lost EVERYTHING!  It COMPLETELY WIPED their iPads and reinstalled ALL again - WHY???????????  I want to call Apple but I am TOO MAD to call as I wouldn't be anything tactful at all - so I sit and ponder what it might be - maybe I should use another word than Ponder, I guess they're throwing him back in next week, huh??:):)  I just don't know what to do.  AND the part that gets me the MOST is Apple KNOWS that sc...
2 comments
Read more

More on Cyberbullying

Here's some more information regarding Cyberbullying to check out.  It's QUITE scary to think about all that children have to deal with nowadays!  The instant EVERYTHING - UGH!!  BUT, we as teachers, role models and parents can help and try to stay proactive.  Here is another link by Wiz Case to check out: A Comprehensive Cyberbullying Guide for Parents The more informed we are - the BETTER off we are as a whole.  This is such a tough and unfortunately never ending topic - good luck with this and PLEASE PLEASE share anything you have, anything you know, and keep your eyes out for all kiddos:)!! Happy Monday Mrs. I:)
Post a Comment
Read more